Frequently Asked Questions
Everything you need to know about bringing comfort home.
How long does shipping take for furniture items?
Standard shipping typically takes 3-7 business days depending on your location. For larger furniture pieces, our white-glove delivery team will contact you within 48 hours to schedule a convenient delivery window.
What is your return policy for home decor?
We offer a 30-day risk-free trial on all home goods. If you are not completely satisfied, you can return your items for a full refund, provided they are in original condition and packaging.
Are Koala® products sustainably sourced?
Yes, sustainability is at our core. We use FSC-certified timber, recycled textiles, and eco-friendly manufacturing processes to ensure our footprint on the planet remains minimal.
Do your sofas and mattresses come with a warranty?
Absolutely. All Koala® furniture items are backed by a comprehensive 5-year limited warranty that covers structural defects and manufacturing flaws.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. Once an order has reached our warehouse for processing, we are unable to make changes, but you can initiate a return once it arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay to make your home styling more affordable.